"Trust is like a glue that holds everything and everybody together"
Your number one role as a leader is to create and maintain optimal levels of
trust. This is not easy because trust covers so many aspects of your work and
interactions including:
• Trust in others, in what they're saying, promising, thinking and doing
• Trust in rules, laws, systems and procedures
• Trust in your own abilities, thinking and intentions.
When trust is missing or is being questioned, it's challenging to successfully
lead because your colleagues might be distracted by their concerns, which
may impact how they work in the following ways:
•I don't totally trust that I will be rewarded for performing well and exceeding my goals
• I hope I can trust my colleagues to help me when struggle
• I'm not sure I trust that my boss has my back
•I never trusted the accuracy of the online invoicing system
•Be careful when working with that department, they can't be trusted to give
us accurate data
• Although I went on the training, don't trust myself with the new process
•I have little trust in the company's strategy and plans for new products
I's normal to only think about trust when you suddenly realize that it's missing,
for example when you lose trust in another person or no longer trust a process
It's also a very personal matter - Something that you really trust might not be
trusted at all by someone else.
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